Application Engineer

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at SLIMS is a platform that allows supervising all stages a sample follows to the final result. SLIMS captures information about the sample, requests for measurements, and follows its entire workflow through the lab, supervising manual operating procedures, automated instrument steps, and calculations until the final report.If you decide to join our team you will be working closely together with our clients. The tasks to be performed are multifaceted and a creative mind is needed to be able to identify and implement customer solutions and improve the quality of life in the lab environment. Want to learn more about SLIMS? Visit Agilent SLIMS for more information and even some videos.As an Application Engineer as part of the Customer Success team in Lausanne (Switzerland), Ghent (Belgium) or Barcelona (Spain) to support our valued customers across our Lab informatics product solutions. This role offers you the opportunity to travel and explore a variety of labs, so it is vital to have an appetite for continuously learning about new software technology, instruments, applications, and consumables. In addition, applying communication skills, creativity, and a can-do approach.Your main responsibilities will be: Analyze customer's needs, and translate this into SLIMS workflows Configure the SLIMS platform to match the lab's requirements Build plugins for connecting instruments or displaying custom forms or portals Act as the customer voice to influence future product design to meet customer needs Script a lab's in-silico tools into our integration framework This is an excellent opportunity for someone who has a keen interest in Lab Informatics and is seeking a new challenge. A curious individual who is driven to learn and has the desire to understand and solve customer problems to deliver customer success.This position can either be based in our offices in Lausanne (Switzerland), Ghent (Belgium) or Barcelona (Spain) with the flexibility to work on a hybrid model (3 days in office, 2 days at home) after the on-boarding period.  Qualifications We are looking for motivated individuals with the following background: University Degree in a Life Sciences field or close (or alternatively solid relevant experience in this application engineer field) Significant hands-on experience in a laboratory in analytical, biobanks, pharma, biopharma, genomics, NGS… You have knowledge of programming languages such as Java or Python with proven coding skills Full proficiency in English. Proficiency in Dutch, German and/or French would be a plus On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels and you strive to provide excellent customer support. You enjoy both working within a team and autonomously .What We Offer Outstanding company culture Career development opportunities Company pension scheme, yearly company bonus, private healthcare, stock purchase plan, medical & life insurance, meal vouchers, extra holidays (ADV), company activities… A permanent position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities We will make sure you get all the training and development opportunities you need to become the best in your field Additional Details This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & Support