On Retail Excellence Processes Lead

vor 1 Woche


Zürich, Schweiz On Vollzeit

Job Details The On mission: to ignite the human spirit through movement. Inspired by athletes and driven by Swiss engineering, we create performance footwear and apparel that is loved by millions of people in over 60 countries. Our Retail experience is a critical embodiment of our Brand. It’s where our community can physically touch, feel and experience the innovation and design that drives us. We are looking for a Retail Excellence Processes Leader, to join our team in Zurich. This is a unique opportunity for a Leader who brings end-to-end Retail Excellence - combining operational discipline, deep understanding of Premium retail flows and seamless execution from Back of House efficiency to Front of House productivity, with the scope of elevating our customer experience. You will be the Global engine transforming operational complexity into efficiency and innovation, shaping the foundation of our Premium, scalable and future ready Retail ecosystem.Your Mission As the Retail Excellence Processes Leader, you will be the architect of scalable Retail Excellence processes at a Global level, building the operational foundation that powers a Premium in-store experience, minimizing staff complexity to maximize excellence in customer experience. This role merges Global mindset to Local execution, acting as an essential bridge between our Regions and Central team, translating our brand vision into high-performance retail processes that empower our teams and delight our customers. You will design and harmonize Global retail excellence scalable operational standards and procedures that enable best practices for store operations, BOH organization, FOH implementation and cross-functional collaboration to enhance efficiency and service excellence. A key part of the role is to act as voice of Retail Business with Central Tech and Digital teams during the Programs design, acting as essential business counterpart for Tech and adept to coordinate cross Regions excellent adoption of high-impact initiatives within our Global Retail Ecosystem. Your Responsibilities Build the Global Retail Process Framework & Continuous Improvement • Deploy a unified global operating model, harmonizing and designing retail processes and procedures across Regions and store formats taking into



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