Application Engineer
vor 2 Wochen
Your main responsibilities Services & Collaboration Act as an interface between Alpiq’s internal teams and the Service providers during transition and steady-state phases. Ensure clear communication, ticket ownership, and documentation in line with the Alpiq standards. Support new demands and projects in collaboration with other IT and Business areas Application Operations & Maintenance Manage incidents, service requests, and enhancements for assigned applications (corporate tools such as D3, ReadSoft, Adobe Sign, etc.). Monitor system performance, execute regular maintenance and releases / deployments, and ensure timely patching and compliance with security standards. Contribute to automation initiatives (e.g., self-help catalogues, process simplification) to improve user experience and efficiency. Support integration initiatives and management of interfaces to the assigned applications Service Quality & Documentation Maintain up-to-date technical and functional documentation, including application configuration, known error databases (KEDB), and standard operating procedures in coordination with External service providers Participate in service reporting and KPI tracking to ensure SLAs and are met. Support continual improvement through feedback, lessons learned, and user satisfaction analysis. Incident & Request Management Handle escalations from Level 1 (Service Desk), performing root cause analysisand resolution or coordinating with external service providers L2/L3 support. Identify recurring issues and propose preventive or automated solutions in collaboration with internal and vendor teams. Your profile Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 3 years of experience in a similar role. Basic coding and debugging skills in at least one language (e.g., Java, C#, Python). Knowledge of databases and SQL. Good understanding of APIs (REST/SOAP) and system integrations. Familiarity with cloud platforms (AWS, Azure, GCP). Familiarity with ITIL processes (Incident, Problem, Change, Service Request Management). Hands-on experience with ticketing tools (e.g., Jira, ServiceNow) and basic database or scripting knowledge. Excellent communication and documentation skills in English (German would be a big plus, French a plus). Experience with Document Management Systems and document formats (e.g. XML, PDF, TIFF, etc.) is a plus. Experience with Cloud-DMS or hybrid architectures and / or knowledge in workflow and process automation is a plus. Skills Strong service orientation and customer focus. Analytical and structured problem-solving approach. Curiosity and willingness to learn new applications and tools. Ability to adapt to change and work collaboratively across teams and vendors. Passion for continuous improvement and automation. If you are coming from a job portal, please click directly on “Apply now” You can find the detailed job description & many more jobs here: Open jobs #search-wrapper { display: none; } #back-to-search { display: none; } Apply now »
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Application Engineer
vor 2 Wochen
Olten, Schweiz Alpiq VollzeitApplication Engineer - IT Corporate (all) 80-100% at Alpiq As an Application Engineer within Alpiq’s IT Corporate organization, you will support the reliable operation and continuous improvement of our Corporate Applications. You will work closely with internal IT stakeholders, business teams, and external service providers to ensure stable operations,...
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IT Corporate Applications Engineer: Operations
vor 2 Wochen
Olten, Schweiz Alpiq VollzeitA leading energy service provider in Solothurn is looking for an Application Engineer - IT Corporate to support and improve corporate applications. This role involves managing incidents, collaborating with internal teams and service providers, and ensuring service quality. Candidates should hold a Bachelor's in Information Technology and have at least 3...
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Application Engineer
vor 4 Wochen
Olten, Schweiz Alpiq VollzeitYour main responsibilities Services & Collaboration Act as an interface between Alpiq’s internal teams and the Service providers during transition and steady‑state phases. Ensure clear communication, ticket ownership, and documentation in line with the Alpiq standards. Support new demands and projects in collaboration with other IT and Business areas....
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Application Engineer
Vor 5 Tagen
Olten, Schweiz Alpiq VollzeitYour main responsibilitiesServices & Collaboration Act as an interface between Alpiq’s internal teams and the Service providers during transition and steady-state phases. Ensure clear communication, ticket ownership, and documentation in line with the Alpiq standards. Support new demands and projects in collaboration with other IT and Business areas...
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Application Engineer
vor 2 Wochen
Olten, Solothurn, Schweiz Alpiq VollzeitOlten % | PermanentOlten (CH) or Prague (CZ) | Permanent role | Full-time: 80-100% | Level of travel:
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