Marketing & Clienteling Manager

Our Flagship in Zurich is looking for a dynamic and experienced Marketing & Clienteling Manager, to bring our client strategy to life in the boutique. In this role, you will be central to our client engagement initiatives and responsible for developing and executing our client strategy within the Boutique.  You are the local fashion marketing department's main point of contact for all client & marketing topics. You work in synergywithmanydepartments at boutique and local level (sales, operations, after-sales, learning, style expertise, externalagencies…) and collaboratecloselywith the Boutique Sales Floorteams (Fashion advisor). You manage the Hospitality team. The position is based in Zurich and reports to the Boutique Director. WHAT IMPACT YOU CAN CREATE AT CHANEL You contribute to client engagement by strengthening the relationshipbetween the Brand, the Boutique and its local clientele.  You contribute to the brandperformance by enhancingCHANEL’screative and commercial influence throughambitious in-store events and luxurious client touch points.  You contribute to the financial health by ensuringthat the customer databaseis reliable and optimized, and by managingyour local marketing budget Youcreate a significant impact by: Giving the boutique the means to offer the ultimate client experience Empower all Boutique teams to provide the ultimate client experience: identify areas of improvement in the client journey and collaboratewithChanel&Moi Les Ateliers to ensure excellence in the Aftersales service. Oversee all hospitality services (welcoming, food and beverage, conciergerie, etc.) and manage the hospitalityteam.  Support the rollout of new services and digital tools, monitortheir adoption, and share user feedback.  Track client satisfaction metrics (client surveys, mystery shopping visits), report insights to the management team and develop action plans  Ensure the quality of remote client relationshipthroughour Customer Service (Ligne de la boutique et Ligne de Chanel)  Design and implement the giftingstrategyin accordance with local guidelines and budget  Developing and sharing client knowledge at boutique level Manage and maintain the quality of the client database, ensuring strict compliance with data privacyregulations, and serve as the main point of contact for all client database-relatedmatters.  Follow client KPIs, shareweekly and monthly client analysis, study quantitative and qualitative data to understand client profiles and trends.  Onboard, support, and infuse the clientelingmindset and philosophywithevery Fashion Advisor. Monitor Fashion advisors’ performance in client engagement and portfolio development.  Ensure the achievement of Fashion Advisors’ clienteling objectives through one-to-ones, close support, and ongoing follow-up, in accordance with the Sales Managers  Orchestrating Boutique events  With guidance of local Marketing team, orchestrate in-boutique client events, from client targeting and partnerssourcing to execution, in line with brand guidelines and client engagement objectives.  Be an ambassador of the House during in boutique events (clients personalizedwelcome, coordination of externalpartners, management of hostesses…).  Participate in logistics and organization of client’s trips for shows and other international client events Ensureboth quantitative and qualitative follow-up (feedback) post-events.  Track and monitor the Boutique event budget. YOU ARE ENERGISED BY: The history and heritage of The House of CHANEL Working in a dynamic, fast paced and client-centricenvironment.  You thrive in rolesthatrequire a mix of analytical and soft skills, project management, and the ability to onboardteams and drive collective energy.  You enjoynavigatingcomplexity and supporting change on an ongoing basis.  Creativity and innovation by testing, learning and taking new risk WHAT YOU WILL BRING TO THE TEAM: You are decisive and performance oriented, Both « hands on » and strategicthinker.  Strong analyticalskills Great organizationalskills Multi-tasker, proactive, humandriven and client centric. Positive, greatrelationalskills and ability to onboardteams and bringa collectiveenergy.  YourEase in Client-facingrole YOUR QUALIFICATIONS: You have at least 5 years of documentedexperience in Marketing in a retail environment You are digital savvy and master Microsoft Office You are fluent in German and English – with excellent written and oral communication skills (French wouldbe a plus)