Anti-Fraud Manager

Position Responsibilities: Program Leadership & Governance Lead the execution of the Global Anti-Fraud Program in alignment with Global Anti-Fraud standards and policy. Represent the Anti-Fraud Office in global and market Anti-Fraud Forums and Line1B meetings. Facilitate centralized intelligence sharing and adoption of best practices across segments. Collaborate with 1st line teams to ensure effective implementation of fraud controls. Risk Assessment & Reporting Oversee the periodic fraud risk assessment process, including guidance, consolidation, and reporting (e.g., Global Fraud Risk Heat Map). Monitor and report Key Risk Indicators (KRIs), fraud incidents, issues, and corrective action plans. Oversee the development of fraud dashboards, metrics, and reporting frameworks. Analyze fraud incidents and trends to inform strategic decisions and control improvements. Operations & Incident Management Coordinate and support Anti-Fraud Operations in managing fraud incidents and response protocols. Collaborate with Line1B teams, Segment Control Teams, and Investigative Services to ensure timely and effective fraud investigations. Policy & Strategy Development Draft, update, and enforce fraud-related policies, procedures, and standards. Develop long-term fraud risk management strategies aligned with organizational goals. Provide subject matter expertise on fraud-related regulatory changes and implications. Training & Awareness Promote fraud awareness through training programs, forums, and internal communications. Technology & Analytics Support the development and implementation of fraud analytics tools and technologies. Team Leadership & Stakeholder Engagement Lead and mentor a team of fraud compliance professionals. Foster a culture of integrity, accountability, and continuous improvement. Engage with internal stakeholders (e.g., Internal Audit, Legal, Risk) and external partners (e.g., regulators, law enforcement) as needed. Required Qualifications: Minimum 5 years of experience in fraud risk management, compliance, internal audit, or related fields. Minimum or 3 yrs. of leadership experience required Strong understanding of fraud risk management frameworks, controls, and investigative protocols. Excellent stakeholder engagement and communication skills. Bachelor’s degree in business, Banking, Finance, Risk Management, or related discipline. Amenable to work on a dayshift or midshift schedule. Preferred Qualifications: Ability to analyze complex data and identify trends and emerging risks. Experience in policy development, training delivery, and cross-functional coordination. Proficiency in using risk management tools (e.g., Archer or similar tool) and data analytics platforms. Strategic thinking with a proactive and solution-oriented mindset. Experience in managing cross-functional teams and global programs. Background in banking, financial services or insurance industry preferred. Professional certifications (e.g., CFE, CAMS) are an asset. We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid