Aktuelle Jobs im Zusammenhang mit Senior Manager Customer Support - stäfa - Sonova AG
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Senior Manager Customer Support
Vor 5 Tagen
Stäfa, Zürich, Schweiz Sonova AG Vollzeit CHF 80'000 - CHF 120'000 pro JahrPurpose of the RoleThe Senior Manager, Customer Support is responsible for designing, standardising, and continuously improving Sonova's global customer service framework. Acting as a Global Process Owner, you will define support models, structures, and governance to ensure accessible, predictable, and customer-friendly service. You will balance global...
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Senior Manager Customer Support
Vor 3 Tagen
Stäfa, Zürich, Schweiz Sonova Group Vollzeit CHF 80'000 - CHF 120'000 pro JahrWho we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...
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Senior Manager Product Lifecycle Manager
vor 21 Stunden
Stäfa, Zürich, Schweiz Sonova Group VollzeitWho we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...
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Senior Product Lifecycle Manager
vor 21 Stunden
Stäfa, Zürich, Schweiz Sonova Group VollzeitWho we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...
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Senior M&A/Corporate Development Manager
vor 3 Wochen
Stäfa, Schweiz Sonova Group VollzeitSelect how often (in days) to receive an alert: At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear...
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Senior Manager Global Trade Compliance
Vor 4 Tagen
Stäfa, Schweiz Sonova VollzeitWho we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...
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Senior Manager Global Trade Compliance
vor 2 Wochen
Stäfa, Schweiz Sonova VollzeitWho we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...
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Senior Manager Product Lifecycle Manager
Vor 3 Tagen
Stäfa, Zürich, Schweiz Sonova AG Vollzeit $ 90'000 - $ 180'000 pro JahrThe Senior Product Lifecycle Manager acts as the global expert for lifecycle forecasting, analytics, and scenario planning. The role leads cross-functional alignment across Demand Planning, Product Management, Supply Chain, Finance, and regional commercial teams to ensure accurate forecasts, smooth product transitions, and effective portfolio planning.This...
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Senior M&A/Corporate Development Manager
vor 20 Stunden
Stäfa, Zürich, Schweiz Sonova Group VollzeitWho we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing...
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Senior Manager Global Trade Compliance
Vor 7 Tagen
Stäfa, Zürich, Schweiz Sonova AG VollzeitWho we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable...
Senior Manager Customer Support
vor 2 Wochen
Purpose of the Role The Senior Manager, Customer Support is responsible for designing, standardising, and continuously improving Sonova's global customer service framework. Acting as a Global Process Owner, you will define support models, structures, and governance to ensure accessible, predictable, and customer-friendly service. You will balance global consistency with local flexibility to deliver scalable, efficient, and differentiated customer experiences worldwide. Responsibilities Transforming customer service in how we play (systems, AI) to deliver the best customer experience Define and govern global customer service processes, standards, and escalation models Develop and maintain global SOPs, playbooks, and best practices to drive consistency across markets Design and optimize support structures (e.g., tiered models, remote vs. field service, multilingual capabilities) Design and optimize scalable support models balancing efficiency, cost, and customer satisfaction Partner with regional and local leaders to tailor frameworks for market-specific needs Embed a culture of customer centric service excellence through training, coaching, and performance management Establish and manage global KPIs, ensuring transparent reporting and continuous improvement. (if too many points, add Continuous improvement in another point and remove KPI) Build scalable capabilities for customer service delivery, ensuring systems, tools, and processes are aligned across markets Collaborate with IT and Digital teams to implement automation, AI, and knowledge management solutions Continuously enhance efficiency, scalability, and service quality across global customer service operations Your Profile University degree in Business Administration, Project Management, Marketing, Communications, or related field 8–10 years of leadership experience in global or multi-market customer service Proven success in designing and optimising customer support models Solid strategic and analytical thinker with a hands-on, entrepreneurial mindset Experienced in using automation and digital tools to improve service outcomes Skilled in stakeholder management and leading change in a matrix organiasation Team player who thrives in multicultural, cross-functional environments Fluent in English, with excellent communication and influencing skills More About What We Offer As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model.We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans. Please note: We only consider direct applications for this position Sabrina Bortolussi, Talent Acquisition Manager is looking forward to receiving your complete application (including cover letter, CV, references, and certificates) via our online application platform.
