IT & Security Manager

Company overview At Hilo by Aktiia, we believe the key to improving cardiovascular health is to provide patients and physicians with a deeper understanding of the blood pressure pattern. Before Hilo, it was not possible to monitor cardiovascular health at scale. We are a venture-backed start-up that has raised over $96M from top-tier investors in Europe and the United States. We have developed and brought to market the world's first continuous blood pressure monitor. Our technology is based on 18 years of research by our founders at the prestigious Swiss Center for Electronics and Microtechnology (CSEM). Hilo by Aktiia's solution has been validated through extensive clinical trials and received a CE Mark as a Class IIa medical device under MDR leading to commercial access of approximately 43 countries worldwide. Job overview We are seeking an experienced and proactive IT Manager to oversee the company's technology infrastructure, security practices, and SaaS tool ecosystem. This role is critical in ensuring the reliability, security, and efficiency of our internal systems and digital operations. You will manage company equipment, access controls, data backups, and IT policies, while also leading the setup and integration of key business tools across customer support, marketing, analytics, product, and supply chain functions. This is a cross-functional role that collaborates closely with teams across the organization to support operational excellence and scalable growth. Responsibilities Manage Company Equipment Maintain and track inventory of company hardware (laptops, phones, monitors, etc.). Manage device lifecycle: provisioning, maintenance, decommissioning. Use device management software (Intune) for remote management. Manage Accounts and Credentials Handle user provisioning and deprovisioning for all company systems. Implement and maintain access management systems like SSO, IAM. Maintain security of shared credentials. Manage Security and Privacy Develop and enforce company-wide security protocols (MFA, endpoint protection, encryption). Partner with legal/compliance for data privacy law adherence. Conduct periodic audits and security training. Perform cybersecurity assessment and take corrective measures, as needed Manage Backups Implement backup solutions for cloud services, databases, and internal systems. Regularly test backup integrity and restoration processes. Ensure offsite or cloud redundancy as needed. Manage IT Policy Draft and update IT usage policies, including acceptable use, data retention, and BYOD. Conduct periodic training on IT policies and data security awareness. Ensure documentation and version control for all policies. Manage Setup & Integration of Tools Set up and maintain integrations across core tools, including: Freshdesk – Customer support/ticketing Klaviyo – Email and SMS marketing automation Hubspot – CRM and marketing/sales automation AWS Supply Chain – Supply chain visibility and optimization AppsFlyer – Mobile attribution and marketing analytics RevenueCat – In-app subscriptions and monetization management Amplitude – Product analytics and user behavior insights Segment – Customer data infrastructure and event tracking MentionMe – Referral marketing platform Phrase – Translation and localization management App Store Connect – iOS app publishing and performance tracking Google Play Console – Android app management and analytics AppCircle – Mobile CI/CD and release automation Atlassian (Jira, Confluence, Structure) – Project management, documentation, and roadmap planning Other tools being a plus (Netsuite, WooCommerce) Work closely with relevant departments (e.g., marketing, ops, CS) to align tool use with business objectives. Ensure tools are secure, compliant, and scalable. Qualifications 5+ years of experience in IT management, system administration, or IT operations. Experience managing and integrating SaaS tools across departments Experience in coding/scripting (JSON & other langagues) Familiarity with compliance frameworks Solid understanding of network infrastructure, cloud services, and backup strategies. Strong organizational, troubleshooting, and documentation skills. Excellent cross-functional communication and stakeholder management abilities. Join our team and be part of a dynamic company that values trust, respect, engagement, and excellence. We offer competitive compensation, flexible work location, and opportunities for professional growth and development.