IT Support Specialist

vor 20 Stunden


Basel, Basel-Stadt, Schweiz Talentify Vollzeit

Job Description

About the Role

We are seeking a highly skilled IT support professional to join our team as an IT Service Analyst 2nd Level / IAM. The ideal candidate will have strong Identity Access Management (IAM) expertise, excellent problem-solving and communication skills, and a proven ability to collaborate effectively with diverse teams while maintaining high service standards.

The successful candidate will provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request management to the Bank's internal and external customers as part of the Bank's global support model. This includes reporting and monitoring performance according to agreed service levels; performing reporting and analysis of incident trends, problem management, and SLA/KPI performance.

The role requires the candidate to contribute towards knowledge transfer between 2nd level and IAM tasks/teams, actively contribute to and maintain Knowledge Base content, and work with IT and Security teams across the Bank to ensure effective incident, request, SLA, and problem management processes according to ITIL standards and best practices.

Key Responsibilities

  • Support the delivery of Client IT support and Identity Access Management to internal and external customers.
  • Provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request management.
  • Report and monitor performance according to agreed service levels.
  • Contribute towards knowledge transfer between 2nd level and IAM tasks/teams.
  • Actively contribute to and maintain Knowledge Base content.

Requirements

  • Experience in IAM support, administration, and request management.
  • Ability to report, monitor, and analyze performance according to agreed service levels.
  • Knowledge of ITIL standards and best practices.
  • Previous experience with Active Directory, SailPoint & Microsoft Entra ID.

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