Cloud Computing Technical Leader
Vor 4 Tagen
Unlocking Operational Efficiency
In today's fast-paced cloud computing landscape, we are seeking a seasoned technical leader to help our largest and most strategic customers navigate the complexities of cloud operations. As an Enterprise Support Manager at ENGINEERINGUK, you will play a critical role in supporting the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS.
About the Role
This is an exceptional opportunity to shape and execute a strategy that drives mind-share and broad use of Amazon Web Services with one of our largest and most complex customers. You must possess strong management and customer-facing skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.
Key Responsibilities
As an Enterprise Support Manager, you will lead a team of Technical Account Managers who serve as the primary operational point of contact for your customer. Your responsibilities will include:
- Championing and advocating for Enterprise customers within Amazon Web Services
- Developing and leading a team responsible for solving technical issues and working directly with AWS engineers to ensure timely issue resolution
- Participating in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Helping Enterprise customers define IT and business processes that align with cloud deployments
- Engaging with Director and C-Level executives to translate business needs into technical and operational plans
- Working with AWS executive leadership to influence the product roadmap
BASIC QUALIFICATIONS
To be successful in this role, you must have:
- Analytical and presentation skills to effectively communicate operational reviews to customer leadership
- At least 4 years of experience leading technical teams
- 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- A proven track record of successfully leading technical teams
- An estimated 25% travel requirement
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