Aktuelle Jobs im Zusammenhang mit Technology Support Professional - Zug, Zug - Coopers Group AG
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Technology Support Professional
vor 2 Wochen
Coopers Group AG is seeking a Technology Support Professional to support our Medical Devices client in Zug. As a key member of our team, you will be responsible for providing 2nd level support and driving the user experience.
The successful candidate will have a strong background in ITIL v3 processes, ticketing systems, and troubleshooting hardware, software, and mobile devices. They will work closely with product teams to enable standard workplace infrastructure, global/local projects, and deployments.
You will also be responsible for supporting local Business Continuity and IT Disaster Recovery planning activities. Excellent communication skills in English are required, and knowledge of German is a plus.
In this role, you will manage IT hardware lifecycle management & deskside support processes/managed services for the site, promoting best practices and driving user adoption.
