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Regional Customer Advocate DACH

vor 2 Wochen


Luzern, Luzern, Schweiz Mercy Corps Vollzeit

The Customer Success Manager (CSM) is a critical role within our organization. As a CSM, you will be responsible for managing your portfolio of customers and ensuring that they achieve their desired business outcomes. This involves partnering with sales teams, operating as a business partner to your customer and their delivery team, and developing strong working relationships with your customers and their delivery teams.

Responsibilities
  • Managing your portfolio of customers.
  • Partnering with sales teams.
  • Operating as a business partner to your customer and their delivery team.
  • Developing strong working relationships with customers and their delivery teams.
Key Qualifications
  • 2+ years of experience in a similar role.
  • Experience within a SaaS company.
  • Proven track record of keeping customers focused on their desired business outcomes.