Swiss Field Service Engineer

Vor 6 Tagen


Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

The Thermo Fisher Scientific Laboratory Automation team is seeking a highly skilled and experienced Field Service Engineer to join our team in Switzerland and Germany. As a key member of our team, you'll be responsible for the installation, maintenance, and repair of Cytomat products and other LAI system components at customer sites across Europe.

About the Role

Your primary responsibility will be to ensure that all technical issues are resolved promptly and efficiently, providing excellent customer service and support throughout the process.

You'll also have the opportunity to engage in customer relations activities to generate sales for our Customer Support Services and Service Contracts.

About Us

Thermo Fisher Scientific is a leading global provider of scientific instruments, reagents, and laboratory services. We're committed to helping our customers make the world healthier, cleaner, and safer.

Your Responsibilities

  • Install, maintain, and repair Cytomat products and other LAI system components at customer sites.
  • Perform on-site training related to system service, maintenance, and basic operation.
  • Manage local spare parts inventory and ensure accurate documentation submission.
  • Diagnose problems over the phone and/or using remote software, following up with on-site work or dispatching third-party service providers as necessary.

To be successful in this role, you'll need a technology diploma in Mechatronics, Electro-mechanical engineering, Electrical or Mechanical engineering, or equivalent. A minimum of 5 years' practical experience in field service or solving software and lab equipment issues is required.

Required Skills

  • System-level diagnostic skills using inquiries, observations, system schematics & documentation, software tools, and communications/electrical diagnostic aids.
  • Multi-disciplinary technical skills, with proficiency in software, electrical, and mechanical systems.
  • Excellent interpersonal communication skills; professional working proficiency in English is required, and additional languages are helpful.

We offer a competitive salary, company car, company pension scheme, and outstanding development and career prospects in a globally growing company.



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