Field Service Technician

Vor 6 Tagen


Zürich, Zürich, Schweiz Oxford Instruments Vollzeit

We are looking for a highly skilled and experienced Customer Support Engineer to join our team in Switzerland. As a key member of our EMEA team, you will be responsible for ensuring our equipment is fully functional and available for customer use.

About the Role
  • This is a great opportunity to join a leading company in the field of scientific instruments and technology.
  • You will play a key role in ensuring our equipment is fully functional and available for customer use.
Responsibilities
  • Commissioning of equipment, including operational and maintenance training requirements.
  • Emergency breakdowns for warranty and service contract work.
  • Reporting regularly to the EMEA Team Leader on relevant issues and PDR objectives.
  • Visit reports detailing work completed, outstanding issues, time spent on site, and invoicing chargeable work promptly.
  • Authorising system 'buy-off' prior to shipment either with or in the absence of the customer.
  • Liaising with technical support and systems engineering on potential or actual system problems.
  • Liaising with Sales Teams to provide useful background information.
  • Maintaining accurate records of system status, timing of warranty, parts supplied, and service contracts.


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