Field Service Technician
Vor 6 Tagen
We are looking for a highly skilled and experienced Customer Support Engineer to join our team in Switzerland. As a key member of our EMEA team, you will be responsible for ensuring our equipment is fully functional and available for customer use.
About the Role- This is a great opportunity to join a leading company in the field of scientific instruments and technology.
- You will play a key role in ensuring our equipment is fully functional and available for customer use.
- Commissioning of equipment, including operational and maintenance training requirements.
- Emergency breakdowns for warranty and service contract work.
- Reporting regularly to the EMEA Team Leader on relevant issues and PDR objectives.
- Visit reports detailing work completed, outstanding issues, time spent on site, and invoicing chargeable work promptly.
- Authorising system 'buy-off' prior to shipment either with or in the absence of the customer.
- Liaising with technical support and systems engineering on potential or actual system problems.
- Liaising with Sales Teams to provide useful background information.
- Maintaining accurate records of system status, timing of warranty, parts supplied, and service contracts.
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