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Operations Management Trainee

vor 1 Woche

St Gallen, Sankt Gallen, Schweiz LocalBini Vollzeit

About Us

LocalBini is the premier platform for immersive city experiences with locals across Europe. From boutique shopping to wine-tasting, we offer authentic experiences tailored to interests such as art, architecture, foodie, nightlife, and history.

We are seeking a skilled Operations Management Trainee to join our team at 100% basis.

This 2-year traineeship offers hands-on expertise in running and optimizing business operations while preparing for a future leadership role, such as Operations Associate or Chief of Staff.

Your Responsibilities

  • Manage customer service channels, including Zendesk tickets and phone support, to automate repetitive tasks.
  • Process bookings, maintain documentation, and refine workflows using AI to boost productivity and accuracy.
  • Communicate with locals and travelers to ensure high satisfaction while driving efficiency in interactions.

About You

  • Problem Solver: Excited to solve challenges ad-hoc.
  • Analytical Thinker: Comfortable with data analysis and strategic problem-solving to identify bottlenecks.
  • Hands-On & Proactive: Ready to execute plans and SOPs with precision and a