Cloud Technical Solutions Expert

Vor 3 Tagen


Zürich, Zürich, Schweiz Red Hat Vollzeit

As a Senior Technical Account Manager, OpenShift, you will serve as a trusted advisor who works closely with key strategic customers to provide technical and architectural guidance for the Red Hat OpenShift Container Platform. You will establish high-value relationships with stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements.

In this role, you will manage and grow customer relationships by delivering proactive, relationship-based support. You will build a sense of trust with customers and serve as their advocate within Red Hat. Your expertise will be sought after by customers seeking solutions to complex technical challenges.

You will collaborate closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. Your ability to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms, will be invaluable in this role.

This position requires 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization. You must have outstanding written and verbal communication skills in English and German, with the ability to convey complex information to customers clearly and concisely. A competent comprehension of enterprise architecture and strategic business drivers is also essential.



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