Technical Support Expert

vor 2 Wochen


PlanlesOuates, Genf, Schweiz Alohi Vollzeit
Customer Support Specialist

Alohi SA, a Geneva-based company, brings together a team of skilled engineers to merge cutting-edge technologies with user-centric design, simplifying life for companies and individuals worldwide.

The company provides innovative services such as Sign.Plus (electronic signature), Fax.Plus (online faxing), and Scan.Plus (AI-Powered mobile scanner) to over 4,000,000 customers globally.

Our journey began with an initial seed investment from Fongit, backed by the state of Geneva. Instead of relying on external funding, we've chosen to boot strap our growth, allowing us to prioritize our customers and build products that truly meet their needs.

We are searching for a dynamic Customer Support Specialist to join our Geneva office. As a key member of our team, your primary responsibility will be to deliver exceptional customer experiences through our onboarding program.

About the Role
  • You will respond to customer queries promptly and accurately via phone, email or chat, providing technical support and resolving issues.
  • Identify customer needs and help them use specific features effectively.
  • Analyze product malfunctions, update internal databases and monitor social media for customer complaints.
  • Assist with content writing, video tutorials, and other marketing tasks.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share feature requests with team members.
Requirements
  • Prior experience in Tech Support with the ability to quickly learn new software platforms.
  • Understanding of how CRM systems work.
  • Fluent in English (Both writing and speaking).
  • Bachelor's degree in Business Administration or relevant field.
  • A creative thinker - understands clients and can uncover revenue opportunities.
  • Outstanding written and verbal communication skills.
  • Patience when handling tough cases.

Salary: $60,000 - $80,000 per annum (dependent on location and experience). We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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