Customer Service Representative

vor 3 Wochen


Zürich, Zürich, Schweiz Cycas Hospitality Vollzeit
Job Description:

We are seeking a skilled Receptionist to join our team at Cycas Hospitality. As a key member of our front office staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Main Responsibilities:

*Process all reservations requests, changes and cancellations in a timely and efficient manner.
* Identify guest reservations needs and determine appropriate room type.
* Explain and sell the correct room categories and prices to guests.
* Answer questions about property facilities and services, as well as room accommodations.
* Follow sales techniques to maximize revenue.
* Escalate guest concerns in a professional and courteous manner.

Requirements:

* Preferred knowledge of the Emma PMS system and Radisson brand.
* Experience in front office or reservations is highly desirable.
* Strong communication and interpersonal skills.
* Ability to work effectively in a team environment.
* A valid residence and working permit for Switzerland is required.

What We Offer:

* Competitive salary according to the Collective Labor Agreement.
* Free parking.
* 25 holiday days based on a full-time contract.
* Participation in the Cycas Smiles Reward and Celebration program.

About Us:

Cycas Hospitality is a leading provider of hotel management services in Europe, dedicated to delivering exceptional guest experiences and exceeding customer expectations.

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