IT Operations Manager
vor 2 Stunden
Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.
Transforming Waste into Value
At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.
Key Responsibilities:
- Oversee global IT operations to ensure seamless delivery of services.
- Manage and lead physical and virtual teams of IT service delivery managers to drive efficiency and productivity.
- Ensure adherence to IT strategy, policies, security protocols, and access rights to maintain a secure and compliant environment.
- Reorganize and enhance IT operations to improve efficiency and reduce costs.
- Oversee the delivery of global IT services and license management, including Microsoft.
- Negotiate and manage contracts with vendors and third-party providers to ensure optimal pricing and service levels.
- Track compliance with SLAs and KPIs for day-to-day provider management to ensure high-quality services.
- Establish IT infrastructure solutions for construction sites to support business growth.
- Control and track tickets and incidents, including third-party provider issues, to ensure prompt resolution.
- Conduct audits (ISO, JSOX) and prepare IT budgets for hardware, software, and training initiatives to ensure strategic alignment.
Requirements:
- Bachelor's degree in technology or computer science.
- 6+ years' experience in managing IT operation departments.
- Proven expertise in project management and team leadership.
- Strong experience with third-party service providers.
- Excellent customer-facing and communication skills.
- Knowledge of ITIL and process management.
- Strong analytical, problem-solving, and organizational abilities.
- Proficient in English and German (spoken and written).
We offer a responsible challenge with a diversified field of activity, a team-oriented working atmosphere in an international company, personal development opportunities through our Inova Academy, the opportunity to gain an insight into various technical disciplines, excellent employment conditions, an attractive working place with good transport links, and modern infrastructure.
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