Customer Service Specialist

vor 2 Wochen


Basel, Basel-Stadt, Schweiz Teva Pharmaceuticals Vollzeit

Fachkräfte für den KundenService

Mepha Pharma AG und Teva Pharma AG sind zwei der führenden Pharmaunternehmen in der Schweiz. Wir suchen zur Verstärkung unseres Teams in Basel eine/n Fachkraft für den KundenService zur Betreuung des Empfanges und der Telefonzentrale. Dieser Fachkraft obliegt auch die Führung der Auftragsbearbeitung und die umfassende Kundenbetreuung in D/F/I.

Aufgaben

  • Sicherstellung der Betreuung des Empfanges und der Telefonzentrale während der Öffnungszeiten
  • Führung der Auftragsbearbeitung und umfassende Kundenbetreuung in D/F/I
  • Führung der Fakturen-, Retouren- und Gutschriftenerstellung
  • Bearbeitung resp. Weiterleitung von Kundenanfragen und –Reklamationen
  • Systempflege bezüglich der Stammdaten im SAP: Vertriebssichten, Konditionen, Debitorenstamm (inkl. Debitorenbezugsberechtigung und Freigabe)
  • Sicherstellung der Bezugsberechtigungen bei Betäubungsmittelbestellungen
  • Sicherstellung des Grossisten Managements (Erstbestellvorschläge, Informationen, Hinterlegung von Konditionen)
  • Muster- und Werbemittelmanagement

Ihr Profil

  • Pharma Assistent/in und/oder Kaufmännische Grundausbildung
  • Starke Telefonkontaktfähigkeiten und ausgeprägte Zuhörkompetenz
  • Kundenorientierung und Fähigkeit zur Anpassung an/Reaktion auf verschiedene Arten von Charakteren
  • Ausgezeichnete Kommunikationsfähigkeiten
  • Fähigkeit, mehrere Aufgaben gleichzeitig zu übernehmen, Prioritäten zu setzen und Zeit effektiv zu verwalten
  • Gute EDV-Kenntnisse: Microsoft Office (v.a. Excel); ERP (SAP)
  • Erfahrung im Bereich Kundendienst/Kundebetreuung
  • Erfahrung in Projektarbeit und fundierte Projekt Kenntnisse
  • Exaktes Arbeiten und hohes Engagement
  • Sehr hohe Belastbarkeit und Flexibilität
  • Kommunikativ starke, überzeugende und selbstständige Persönlichkeit mit Durchsetzungsvermögen
  • Entscheidungsfreudigkeit und Organisationstalent
  • Deutsch auf muttersprachlichem Niveau sowie sehr gute Französischkenntnisse
  • Englischkenntnisse und Italienisch sind von Vorteil

Unser Angebot

  • Vielseitige, abwechslungsreiche und anspruchsvolle Tätigkeit in einem dynamischen und sich rasch entwickelnden Umfeld
  • Sie gewinnen Einblicke in diverse Businessprozesse
  • Fortschrittliche Anstellungsbedingungen
  • Zentrale Lage nur wenige Gehminuten entfernt vom Bahnhof Basel SBB

Berichtspflicht

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