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Help Desk Technician II
vor 1 Woche
As a Help Desk Technician II at Stefanini, Inc., you will be the first point of contact for customers seeking technical support. You will be responsible for answering calls, resolving technical issues, and escalating complex problems to senior technicians.
This is a fantastic opportunity to join a company that values innovation, collaboration, and employee growth. We are looking for an individual with excellent communication skills, who can think critically and solve complex problems.
Key Responsibilities- Answer customer calls and resolve technical issues;
- Escalate complex problems to senior technicians;
- Collaborate with cross-functional teams to resolve issues and improve processes;
- Develop and implement process improvements to increase efficiency and effectiveness;
- Stay up-to-date with the latest technologies and trends.
- 1-2 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
- Excellent communication and problem-solving skills;
- Ability to work effectively in a team environment;
- Fluency in English and French, both written and spoken.
Customer Service Focus
At Stefanini, Inc., we prioritize customer satisfaction and strive to deliver exceptional service experiences. We are committed to building long-term relationships with our customers and partners.
