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Netzwerk-Technik-Manager für Operations
vor 2 Wochen
Wir suchen einen erfahrenen Netzwerk-Technik-Manager, der unsere Operations Teams in Bern und Basel leitet. Als Leiter soll er die Zukunft unserer Unternehmen gestalten.
Als Aufgaben haben wir:
- Führung des Operations Teams (ca. 8-10 Mitarbeiter) verteilt auf die Standorte in Winterthur, Bern und Basel
- Ausbildungsplanung für Mitarbeiter
- Verwaltung und Priorisierung von Team-Ressourcen und Ferienplanung
- Rekrutierung, Entwicklung und Organisation der Mitarbeiter-Skills
- Aktive Mitarbeit an internen Initiativen zur Verbesserung der Netcloud (Mitarbeiter, Prozesse, Werkzeuge, Technologien)
- Sicherstellung einer hohen Servicequalität durch aktive Unterstützung der Mitarbeiter bei Herausforderungen und Problemstellungen in der Erbringung von Managed und Support Services
- Unterstützung bei Eskalationen inklusive Lösungsfindung
- Design, Entwicklung und Weiterentwicklung von Managed Services sowie deren Abstimmung mit dem Service Management und den Operations Engineers
- Unterstützung der Verkaufsorganisation bei der Akquise, Beratung und Offerterstellung im Bereich Managed Services
- Erfahrung in einer technischen Management-Funktion mit Mitarbeiterführung
- Technische Ausbildung und/oder eine höhere Fachausbildung (FH/HF) oder eine fachspezifische Zertifizierung CCNP oder CCIE
- Fundierte Kenntnisse in IT-Service-Management, Netzwerk oder Datacenter-Plattform-Betrieb
- Analytische sowie strukturierte und präzise Arbeitsweise
- Unternehmerisches Denken und Handeln
- Belastbare, durchsetzungsstarke und gewinnende Persönlichkeit mit ausgeprägtem Verantwortungsbewusstsein, hoher Integrität und ausgezeichneten Kommunikationsfähigkeiten
- Ausgezeichnete Deutsch- (in Wort und Schrift) und fachspezifische Englischkenntnisse
- Tadelloser Leumund und von Vorteil ein Führerschein der Kat. B
