CRM Solutions Expert

vor 1 Monat

Meyrin, Genf, Schweiz Orange Business Services Vollzeit

About the Role

Orange Business is seeking a skilled CRM Solutions Expert to join our team. As a CRM Solutions Expert, you will play a pivotal role in driving the effective use of CRM tools to ensure they meet the evolving needs of global users across multiple markets.

Key Responsibilities

  • Act as the primary support for CRM users across various international markets, managing user access, troubleshooting issues, and ensuring smooth operations.
  • Serve as a conduit between users and technical teams, gathering feedback, tracking user satisfaction, and addressing pain points to continuously improve user experience.
  • Regularly share new feature releases, and processes, such as updated surveys, to ensure users are well-equipped and engaged with the solution.
  • Analyze customer feedback and survey data to propose actionable recommendations for continuous improvements, in collaboration with departments such as Customer Service, Learning & Development, and Product.

About the Team

Our team is a dynamic and collaborative environment that values innovation and customer satisfaction. As a CRM Solutions Expert, you will work closely with local teams, stakeholders, and other departments to align tool usage with the company's strategic goals.

Requirements

  • 5-year CRM experience, ideally within a global environment, with a proven track record of supporting users, fostering community engagement, and driving tool adoption and performance improvements.
  • Technical acumen in Salesforce Service Cloud and Medallia, with the ability to troubleshoot issues and optimize CRM tools to better serve end-users.
  • Strategic mindset with strong analytical and problem-solving skills, enabling you to identify opportunities for improvement and provide actionable insights that support business growth.
  • International exposure, with fluency in French and English, as you will be working in a global setting.
  • Outstanding communication skills, with the ability to effectively communicate complex ideas and processes in a simple, user-friendly manner.
  • Attention to detail and rigor, particularly when it comes to ensuring the accuracy and reliability of data and reports, which are crucial for informed decision-making.
  • Proactive and user-centric approach, with the ability to anticipate issues and provide solutions that meet the needs of end-users and the business.

About Orange Business

Orange Business is a leading network and digital integrator company with offices in 65 countries worldwide, and part of the Orange Group. Our Digital Services business line is a newly created division within Orange Business, with a focus on helping businesses innovate, drive, and lead their digital transformation challenges and business strategies in key digital domains.

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