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Logistics Coordinator

vor 1 Woche

Stäfa, Zürich, Schweiz La Réserve Eden au Lac Zurich Vollzeit
Role Requirements

We require a skilled and dedicated Front Office Agent to join our team at La Réserve Eden au Lac Zurich. The successful candidate will possess excellent communication skills, be highly numerate, and have experience in general cargo customer service or logistics.

Main Tasks
  • Analyse and present statistical data on reservation trends, transfer connections, yield, and seasonal variations to inform business decisions.
  • Deliver top-class customer service by responding to queries, providing solutions, and managing customer expectations.
  • Evaluate and respond to customer inquiries regarding ad-hoc shipments, ensuring timely and efficient resolution.
  • Effectively manage allotments and pre-bookings, communicating regularly with customers to meet their needs.
  • Prepare and update import and departure records, keeping customers informed about post-flight status.
  • Make informed decisions when accepting reservations, considering various factors to achieve optimal yield.
  • Guarantee accurate Contract Rate filing, rate sheet management, and information visibility within the team.
  • Support the sales team in CRM maintenance, customer communications, and event management to enhance customer relationships.
  • Prepare and submit commercial reports to identify business opportunities, trends, and threats, supporting the sales team in data preparation.
  • Respond promptly to customer complaints, taking corrective action to maintain high service standards.