Senior Administrator

**About the Role**

We are seeking a highly motivated and experienced IT Support Specialist to join our team at Rocken®. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

• Provide first-level support for end-users, including troubleshooting and resolving technical issues
• Implement changes and updates to systems and software
• Manage and prioritize incidents and requests within our Service Management Tool (JSM)
• Improve the quality of service desk requests and problem management to enhance service quality
• Manage and support cloud-based ERP and CRM systems for our partner
• Document system administration procedures and policies

Requirements:

• Minimum 4 years of relevant experience in IT
• Higher education in a technical field
• Excellent knowledge of standard IT equipment in an office environment
• Very good knowledge of service desk and ticket management
• Technical knowledge of Mac OS, Office 365, Google Workspace, iOS, and basic network knowledge
• Experience with Microsoft Dynamics 365, Azure, or Salesforce

Benefits:

• Remote work options
• Market- and performance-based salaries
• Attractive opportunities for further education and development
• Interesting and varied tasks and projects
• Open company culture
• Coaching and mentoring
• Family-friendly employment conditions, childcare

We are a dynamic team at Rocken®, specializing in digital recruitment of talent and experts in the field of computer science. We offer you the opportunity to develop your skills and continue to grow.