IT Support Specialist

Vor 3 Tagen

Zürich, Zürich, Schweiz Oliver James Associates Ltd. Vollzeit

We are seeking an experienced IT Support Specialist to join our team in Zurich. As a technical help desk professional, you will provide 1st and 2nd line support for various IT-managed platforms, including desktop workstations, VDI, telephony, audio-visual equipment, and server hardware.

The ideal candidate will have a solid understanding of Active Directory, Group Policy, DHCP, and PowerShell, with experience in virtualization platforms like Citrix XenApp/XenDesktop and VMware vSphere.

Key responsibilities include:

  • Technical Support & Maintenance: Respond to technical requests, install, configure, diagnose, repair, patch, and upgrade IT hardware and systems to ensure optimal performance.
  • Issue Management: Track and manage requests through an ITSM platform, driving issues to resolution and escalating to second and third-line support teams as necessary.
  • Monitoring & Reporting: Monitor global systems, networks, virtualised platforms, and applications for operational health, resolving issues and escalating when required.
  • Out-of-Hours Support: Provide essential out-of-hours emergency support as part of a global on-call rota.
  • Application Management: Create and deploy Windows application packages and manage monthly patch deployments via automated systems.
  • User Training & Onboarding: Lead staff onboarding processes, conducting system inductions and ongoing user training as new systems are deployed.
  • Data Center Operations: Oversee local data center operations, coordinating with vendors and ensuring compliance with change control procedures.
  • Security & Vulnerability Management: Work with the IT Security team to ensure compliance with security policies and assist with vulnerability management and patching.
  • Project Support: Assist in infrastructure projects, ensuring smooth transitions from deployment to operational handover.

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