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    vor 1 Monat

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    vor 4 Stunden

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  • Transaction Management Expert

    vor 1 Monat

    Lugano, Tessin, Schweiz EFG International Vollzeit

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Booking Team Coordinator

vor 2 Monaten

Lugano, Tessin, Schweiz Happys Vollzeit

About the Role

We are seeking a highly skilled and customer-focused individual to join our Booking Team at Happys. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Main Responsibilities

  • Respond to guest inquiries in a timely and professional manner, providing personalized solutions to meet their travel needs.
  • Collaborate with our marketing team to develop and implement effective marketing strategies, promoting our services and products to a wider audience.
  • Assist with administrative tasks, ensuring seamless day-to-day operations and maintaining high levels of customer satisfaction.
  • Provide accurate and up-to-date information on availability, accommodation options, and travel requirements.
  • Develop and maintain strong relationships with our guests, ensuring their loyalty and repeat business.

Requirements

  • Background and/or experience in the tourism industry, with a strong understanding of customer service principles.
  • Fluent in English, French, and/or German, with a minimum requirement of C1 level.
  • Knowledge of Italian/Spanish is a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong computer skills, including proficiency in multiple applications and software.
  • Flexibility to work evenings and weekend shifts, with a willingness to adapt to changing priorities.

Benefits

  • Opportunity to work with a dynamic and international team.
  • Dynamic work environment with a focus on innovation and customer satisfaction.
  • Permanent contract with opportunities for career growth and development.