Business Process Analyst with SAP and Salesforce Expertise
vor 2 Wochen
We are seeking a highly skilled Business Process Analyst to join our team at Luware AG. In this role, you will be responsible for analyzing business requirements and technical processes throughout the entire value chain.
About the Role- The ideal candidate will have a strong background in Business Information Technology or a related field and a minimum of 3 years of experience in a similar role.
- Experience with SAP or Salesforce is a significant advantage.
- You will work closely with IT, business departments, and external service providers to ensure seamless integration of systems and processes.
- Analyze business requirements and technical processes to identify areas for improvement.
- Develop and implement solutions to optimize business processes.
- Work with cross-functional teams to design, specify, and maintain systems.
- Test, document, support, and provide technical guidance on system implementation.
- Collaborate with external providers for bigger projects.
- Education in Business Information Technology or similar.
- Minimum 3 years of experience in a similar role.
- Experience with SAP or Salesforce is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with process analysis, process and solution design, and requirements engineering in CRM/customer management systems.
- A challenging and dynamic work environment with opportunities for growth and development.
- A competitive salary: €80,000 - €110,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Regular team events and opportunities for professional development.
Luwares state-of-the-art software enables intelligent customer engagement platforms that combine omnichannel communications, AI-powered chatbots, and workflow automation capabilities. Our customers achieve faster issue resolution, reduced costs, and improved customer satisfaction.
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