Luxury Service Excellence Manager
Vor 2 Tagen
TN Switzerland seeks a seasoned professional to lead the development and execution of its global customer service strategy.
About the JobThis role involves driving continuous improvement and innovation in customer experience, fostering a culture of excellence and delivering exceptional service.
- Develop and execute strategic directions for global Customer/Client Service & After Sales Service, ensuring alignment with the company's ambitions.
- Cultivate relationships with stakeholders across the business, markets, and Global Business Services to facilitate seamless transformation towards an unrivaled luxury service experience worldwide.
- Empower and coach teams to reach their full potential, fostering succession, and maintaining a high-performing team culture.
- Promote diverse networks, contributing to collective success while driving strategic initiatives to enhance service experience and team engagement globally.
About You
We are looking for a skilled professional with a strong background in client and customer service, operational services, and excellent leadership skills.
- University degree/Education in a relevant field
- 7-10 years of professional experience in a similar role within an international setting, preferably in luxury/fashion industries
- Strong analytical and problem-solving skills. Project Management: SCRUM or Lean Management is a plus
- Experience with SAP and knowledge of Service Now and Powerfront is a plus
- Excellent English proficiency, presentation, and communication skills
- Team orientation and ability to work effectively with all levels of the organization
What We Offer
You can expect a range of benefits, including accident insurance, pension fund conditions, subsidized public transportation or free parking, and an employee canteen with buffet.
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