Customer Support Expert

Vor 7 Tagen


Basel, Basel-Stadt, Schweiz SKAN AG Vollzeit
About the Role

We are looking for a highly motivated and experienced Service Desk Professional to join our team at SKAN AG. As a key member of our Customer Service department, you will be responsible for providing exceptional customer support and resolving technical issues.

Key Responsibilities
  • Respond to customer inquiries and requests in a timely and professional manner.
  • Analyze and resolve complex technical issues through research and collaboration with internal teams.
  • Develop and maintain accurate records of customer interactions and resolutions.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions.
Requirements
  • Bachelor's degree in a relevant field, such as Computer Science or Engineering.
  • At least 3 years of experience in a technical customer service role.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Proficiency in multiple software applications, including CRM systems.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the industry.


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