IT Operations and Service Coordinator

vor 3 Wochen

Kilchberg ZH, Zürich, Schweiz EULAR Vollzeit
About EULAR

The European Alliance of Associations for Rheumatology (EULAR) is a leading organization focused on minimizing the impact of Rheumatic and Musculoskeletal Diseases (RMDs) on individuals and society. With a mission to foster excellence in research, education, and patient care, EULAR brings together healthcare professionals, scientists, and patients across Europe.

EULAR operates services aimed at optimizing the tools and platforms used by our teams, including a yearly congress and continuing education programs. We are seeking a DT Coordinator to join our growing team. The ideal candidate will have experience with IT service management, vendor coordination, and project management.

Key Responsibilities
  • IT Operations Management
  • Monitor and manage service level agreements with external vendors, ensuring timely issue resolution.
  • Take ownership of and expand the IT service management platform and its processes.
  • Vendor Relationship Management
  • Manage small projects related to systems integration, automation, or workflow optimization.
Required Skills
  • 3-5 years of experience in IT-service, IT-operations, technical project coordination, or a similar role.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple projects and services in a structured manner.
  • Technical ability to troubleshoot common workplace technology and hardware.
About the Team

You will be joining a cross-functional team of professionals committed to EULAR's mission of fostering scientific innovation and improving the lives of those affected by RMDs. The DT Coordinator will work closely with our internal departments (education, research, events) and report directly to the Head of IT.

We offer a diverse and lively Community, flexible work-arrangements with Home-office, full and flexible compensation of overtime based on a 40-hour work-week, international travel, and sickness benefit insurance and accident insurance fully paid by EULAR.

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