European Travel Retail Learning Experience Lead
Vor 3 Tagen
L'OCCITANE Group is a leading international premium beauty and wellness products manufacturer and retailer operating in 90 countries worldwide with 3,000 retail outlets.
Job SummaryWe are looking for a highly motivated European Travel Retail Learning Experience Lead to contribute to improving our customer experience in the region by driving product knowledge and sales techniques to the field teams. The role will involve collaborating with Field Supervisors, Marketing, and business partners' training departments.
About UsThe L'OCCITANE Group is committed to investing in communities, biodiversity, reducing waste, and finding sustainable solutions to create a better and healthier planet. Our mission statement is 'With empowerment we positively impact people and regenerate nature.'
Main Responsibilities- Develop comprehensive training toolkits for quarterly use, including PowerPoint presentations, cheat sheets, product novelties, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies.
- Design and edit digital learning and development tools, including video content, and create engaging content for internal social media platforms or other digital channels.
- Create structured and practical Train-the-Trainer (TTT) programs aimed at empowering in-market field managers & trainers.
- Develop specialized training modules to support the Beauty Advisor (BA) certification program, including onboarding materials, skill assessments, and performance evaluation tools.
To be successful in this role, you will need:
- +2 years of experience in a similar role, ideally in the beauty industry
- Previous experience working in a retail environment, preferably on the shop floor, with direct customer interaction and sales responsibilities
- Fluent in English, French a plus
- Excellent knowledge in design software (Adobe Creative Suite, Canva, etc.) and the ability to translate complex ideas into engaging and effective visuals
- Excellent knowledge of Microsoft tools, digital & social media native
- Strong appetite for the development of L&D tools with the ability to think out-of-the-box
- Excellent public speaker and solid oral presentation skills
- Excellent interpersonal skills with the ability to work collaboratively across functions
- High level of autonomy & proactivity and can-do attitude
- Strong organizational skills with the ability to multi-task
- A unique company committed towards the planet and the people (B Corp certification)
- A dynamic and entrepreneurial environment where everyone is expected to collaborate, experiment & move fast
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