Delivery Management Specialist

Vor 2 Tagen


Basel, Basel-Stadt, Schweiz Arxada Vollzeit

At Arxada, we are committed to delivering exceptional customer experiences through our Contract Development and Manufacturing Organization (CDMO) sector. As a Sales Support (Delivery Management), you will play a critical role in ensuring the smooth transition of client engagements from the sales process to project delivery.

This role provides critical operational and logistical support, coordinating between sales, project management, and operational teams to ensure client expectations are met efficiently and accurately. By managing timelines, tracking deliverables, and maintaining clear communication with stakeholders, the Sales Support (Delivery Management) enhances team performance, strengthens client relationships, and contributes to overall business success.

Key Responsibilities:
  1. Project Onboarding: Ensure a seamless transition of client projects from the sales team to project management and operations by organizing onboarding activities and aligning on expectations.
  2. Collaboration and Communication: Work closely with sales, project management, and delivery teams to ensure accurate implementation of client agreements and timely execution of deliverables.
  3. Documentation and Reporting: Prepare, maintain, and distribute necessary documents, including proposals, contracts, project timelines, and status reports, ensuring all stakeholders have the required information.
  4. Stakeholder Engagement: Act as a communication bridge between sales, operations, and clients to address queries, resolve issues, and maintain alignment on project progress.

The ideal candidate will possess excellent analytical, problem-solving, and communication skills, with the ability to work effectively in a fast-paced environment. If you are a detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Requirements:
  1. Analytical Skills: Ability to analyze project data, track metrics, and identify trends to optimize delivery processes and enhance efficiency.
  2. Accuracy and Attention to Detail: Ensure accuracy in documentation, reporting, and communication, minimizing errors and maintaining client satisfaction.
  3. Tech Savviness: Skilled in using CRM systems (e.g., Salesforce), ERP platforms, and project management tools (e.g., MS Project, Smartsheet) for tracking and coordination.
  4. Critical Thinking: Demonstrate critical thinking to anticipate challenges, address bottlenecks, and resolve issues quickly and effectively.

Arxada offers a dynamic work environment that fosters growth and development. We are an equal opportunity employer committed to diversity and inclusion. Apply now to join our team and contribute to our mission of delivering exceptional customer experiences



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