Senior Specialist
Vor 2 Tagen
We are seeking a highly skilled Senior Specialist to lead our Order to Cash (O2C) process optimisation efforts. With your expertise in systems like D365 and Salesforce, you will drive efficiency, reliability, and customer satisfaction.
This 12-month fixed-term maternity cover contract offers the opportunity to work closely with cross-functional teams to design, document, and implement process improvements in a fast-growing, global sportswear company.
Main Responsibilities:- O2C Process Ownership: Assume responsibility for the end-to-end O2C process, integrating it with core systems and considering process variations across regions and teams.
- O2C Process Documentation & Knowledge Management: Lead thorough documentation of the O2C process, including process flows, SOPs, system configurations, and data mappings.
- O2C Process Improvement Project Management: Develop and manage comprehensive project plans for O2C process improvement projects from initiation to closure.
- Customer Insights and O2C Optimisation: Gather, analyse, and synthesise customer data to identify recurring issues, trends, and pain points, translating insights into actionable improvement initiatives.
You will collaborate with cross-functional teams and serve as a liaison between business stakeholders and technical teams to ensure alignment on O2C process improvements and system implementations.
About the Role
We are one of the leading global sportswear brands, looking for an experienced Senior Specialist to support our commercial functions with operational processes, systems, and digital tools.
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