Cloud and Security Support Engineer
Vor 3 Tagen
About the Role:
We are seeking a highly skilled Cloud and Security Support Engineer to join our team at SonarSource. As a Cloud and Security Support Engineer, you will be responsible for providing level 2 support for our cloud infrastructure and security domains. You will take ownership of issues reported and see problems through to resolution, proactively monitor infrastructure and security systems, and manage tickets for incidents and requests for services in the ServiceNow queue.
Key Responsibilities:
* Provide level 2 support for cloud infrastructure and security domains
* Take ownership of issues reported and see problems through to resolution
* Proactively monitor infrastructure and security systems
* Manage tickets for incidents and requests for services in the ServiceNow queue
* Research, diagnose, troubleshoot, and identify solutions to resolve infrastructure incidents and SIEM alerts
* Document technical knowledge in the form of notes, manuals, and RunBooks and Knowledge Articles
Requirements:
* Cloud Engineer with at least two years of experience in AWS, Linux, DNS, and network administration
* Good knowledge of systems engineering, network foundations, and network protocols
* Experience with supporting AWS Infrastructure. Azure and GCP are a plus
* Experience with AWS Security services such as Security Hub, GuardDuty, and Config
* Hands-on scripting and automation with Python, Powershell, Bash, YAML, Cloudformation
* Experience with IaC, Ansible, Git/Github, and Certificate management
* Capable of performing log analytics and insights to correlate events and determine root causes
* Background in observability systems like DataDog and/or SIEM monitoring
* Certifications in AWS, Linux, or other position-related fields are a plus
What We Offer:
* A safe work culture founded in respect, kindness, and the right to fail
* A healthy work-life balance
* Flexible hours
* We promote continuous learning
About SonarSource:
At SonarSource, we believe in people, dedication, and innovation. We're a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride.
Our Core Values:
* Smarter Together
* Excellence
* Innovation
* Delivery
Equal Opportunity Employer:
SonarSource is an equal-opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination.
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