Business System Lead
vor 2 Wochen
Our company offers expert services to clients across various industries. We are seeking an experienced Business System Lead to oversee the operation and maintenance of a third-party business application.
Key Responsibilities:- Manage and maintain a non-inhouse application used by internal stakeholders
- Act as the primary point of contact for internal stakeholders regarding application-related matters
- Coordinate with external vendors for support, enhancements, and escalations
- Handle incident and problem management, ensuring timely resolution of issues
- Monitor application performance and ensure availability, reliability, and security
About You:
- Minimum 5 years of experience in IT roles, ideally in application management or IT operations
- Strong technical background (e.g. experience with infrastructure, databases, interfaces, or similar)
- Solid understanding of incident and change management processes (e.g. ITIL framework)
- Experience working with external vendors or SaaS providers
- Strong communication skills and ability to translate technical topics into business language
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