Service Maintenance Specialist
vor 3 Wochen
- Collaborate with our customer care team to optimize service scheduling and meet customer expectations.
- Install and demonstrate our molecular and chromatography products, providing comprehensive training to customers.
- Perform regular maintenance and qualification activities on customer instruments to ensure optimal performance and uptime.
- Document maintenance and qualification activities in compliance with regulatory requirements.
- Analyze instrument failures to identify and implement corrective actions.
- Contribute to service targets by managing bookings, revenues, and overhead costs.
- Maintain professional relationships with customers to ensure loyalty and resolve critical issues promptly.
- Manage company assets, including vehicles, tools, and software, to optimize service delivery.
- Coordinate with partners to optimize service planning and scheduling.
- Curiosity about analytical instruments and systems.
- Technical education or chemical background.
- Proficient in German and good knowledge of English language.
- Driving license.
- Excellent interpersonal, self-motivational, and negotiating skills.
- Passion for travel, with occasional international assignments.
- 2-3 years' experience servicing molecular and chromatography products.
- Good hardware and software skills, particularly with Windows and Microsoft Office.
- Strong problem-solving skills.
- Proven organizational skills with ability to handle multiple tasks.
- Knowledge of French is an advantage.
We offer a competitive salary, company car, and employee benefits in an innovative and growing organization with outstanding career prospects and an exciting company culture.
Our mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
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