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Senior Technical Expert

vor 3 Wochen


Zug, Zug, Schweiz Oliver James Associates Ltd. Vollzeit

About the Role:

Key Responsibilities

We are looking for an experienced Senior System Engineer to join our dynamic team in Baar. As a key member of our customer service team, you will be responsible for supporting our customers' IT infrastructure and resolving complex technical issues.

Main Tasks:

  • Support customers remotely and provide second and third-level support by analysing and resolving IT infrastructure disruptions.
  • Contribute to the implementation of smaller projects and larger initiatives by sharing expertise with the team.
  • Develop and propose effective solutions to clients, taking into account their specific needs and requirements.
  • Work closely with IT managers and end-users to understand their needs and deliver tailored support solutions.

About You:

  • Deep understanding of server virtualization (VMware), Windows Servers (up to 2022), Office 365, client-side technologies (up to Windows 11), data backup and recovery, Active Directory, Group Policy (GPO), and Profile Management.
  • Extensive experience in Microsoft Exchange Online, Microsoft Intune, and Microsoft Entra ID.
  • Excellent analytical and problem-solving skills, with a customer-centric approach and ability to remain composed under pressure.

What We Can Offer:

  • Flexible working arrangements and the option to work from home, with modern office spaces in Baar and Lucerne.
  • A supportive and collaborative work environment that encourages independence and personal growth.
  • Opportunities for career advancement and professional development within the company.