Strategic IT Customer Success Manager

Vor 6 Tagen


Dättwil, Aargau, Schweiz Axpo Vollzeit
Foster Customer Success in a European Energy Leader

As a key member of our Group IT team, you will drive customer success and lead transformative projects with internal customers. You will shape the future of IT in a leading European energy company, fostering a customer-centric culture and achieving our Vision 2030.

* Lead a team of 5 IT Business Partners in customer-centric engagement, developing and executing the customer success strategy and vision for Group IT.
* Partner with product managers to embed a customer-centric mindset across IT domains, defining and managing customer engagement structures and communication strategies.
* Oversee demand management and requirements engineering, prioritizing customer needs and ensuring effective collaboration throughout the organization.

* Key Requirements
* Proven experience in leading customer success initiatives within IT or similar domains
* Strong leadership skills with a track record of motivating and guiding teams
* Excellent communication skills and ability to manage stakeholder relationships effectively
* Certification in Agile/Transformation methodologies is a must

* What We Offer
* Collaborative team environment, committed to placing customers at the center of everything we do
* Opportunity to work with Group IT and the broader Axpo organization to ensure effective collaboration and drive business results

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