Transformation Specialist

Vor 2 Tagen


Genf, Genf, Schweiz World Economic Forum Vollzeit

**About the Role**

The World Economic Forum is seeking a skilled Transformation Specialist to drive digital transformation of the Partner Services and Support journey.

This 6-month temporary role requires ability to work on-site 3 days per week as per company policy. The ideal candidate will have strong collaboration, communication, and leadership skills to support the engagement journey of over 850 global organizations.

Key Responsibilities:

  • Holding daily meetings with support teams to prioritize goals and tackle obstacles.
  • Following up on open cases, seeking solutions, escalating when necessary, and performing case reviews.
  • Documenting and communicating the operating model clearly across teams.
  • Keeping an accurate knowledge base to enable independent query resolution by the support team.
  • Proactively enhancing operations to drive efficiency and high user satisfaction.
  • Addressing challenging situations to restore normal operations.

About the Team:

The World Economic Forum Business Strategy and Partner Services team supports the engagement journey of global organizations. This role requires a highly skilled and experienced specialist to improve the quality, consistency, and overall effectiveness of Partner engagement.

Requirements:

  • Mastery in relevant subject (e.g., Business, Economics, Technology).
  • At least 3 years of experience in Customer Service or related fields.
  • Critical thinking, problem-solving, and collaboration skills.
  • Ability to derive data-driven insights and confidently provide progress updates.
  • Experience in Salesforce Case Management/Experience Cloud/Digital Help Centre/Automated agents/chatbots, MS Office applications, and methodologies/frameworks (e.g., Agile, Lean).

Why Work at the Forum?

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and influence to improve the state of the world. Join us and become a driver for positive change.



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