EDI Customer Advocate

Vor 6 Tagen

Rheinfelden Aargau, Aargau, Schweiz The Descartes Systems Group Inc. Vollzeit

About The Descartes Systems Group Inc.

Descartes Systems Group Inc., a publicly traded company (Nasdaq:DSGX, TSX:DSG), is a leading global provider of logistics and supply chain technology solutions. We have a history of record financial performance spanning over 16 years and have established ourselves as leaders in innovation investment. With headquarters in Waterloo, Ontario, Canada, and offices worldwide, we serve a broad range of industries, including logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses.

As a Customer Success Manager, you will play a crucial role in delivering exceptional customer experiences and driving business growth through our solutions. You will build strong relationships with our B2B customers, understand their challenges, and develop customized strategies to address their needs and improve their outcomes.

Your Key Responsibilities:

  1. IMPLEMENT CUSTOMER-CENTRIC APPROACHES TO DRIVE CUSTOMER ENGAGEMENT AND LOYALTY
  2. DELIVER SOLUTIONS THAT ADD VALUE TO OUR CUSTOMERS' BUSINESSES AND OPERATIONS
  3. SERVE AS A PRIMARY POINT OF CONTACT FOR CUSTOMER ENQUIRIES, ISSUES, AND CONCERNS
  4. MAINTAIN EFFECTIVE COMMUNICATION LINES WITH INTERNAL TEAMS TO ENSURE CUSTOMER NEEDS ARE MET
  5. MONITOR CUSTOMER SATISFACTION LEVELS AND PROVIDE REGULAR REPORTS ON PERFORMANCE
  6. IDENTIFY OPPORTUNITIES FOR PROCESS IMPROVEMENT AND CONTRIBUTION TO COMPANY WIDE PROJECTS

About You:

  1. EXPERIENCE: Minimum 3-5 years of experience in customer success, account management, or customer service within a B2B environment
  2. EDI KNOWLEDGE: Strong knowledge of electronic data interchange (EDI)
  3. BRANCH EXPERTISE: Experience in SaaS, logistics, supply chain, or retail is beneficial
  4. COMMUNICATION SKILLS: Excellent written and verbal communication skills in English, with proficiency in German an advantage
  5. PROBLEM-SOLVING ABILITY: Analytical skills to identify opportunities for improvement and develop effective solutions
  6. TECHNICAL AFFINITY: Familiarity with ERP/CRM tools and basic knowledge of IT and business processes
  7. SELF-MOTIVATED WORK STYLE: Strong ability to work independently and as part of a team

Why Join Us?

  1. BE PART OF AN AMBITIOUS, DYNAMIC, AND RESPONSIBLE TEAM
  2. CONTRIBUTE TO GLOBAL LOGISTICS AND SUPPLY CHAIN TECHNOLOGY LEADERSHIP
  3. TAKE ON NEW CHALLENGES IN A VIBRANT, CREATIVE ENVIRONMENT
  4. POSSESS A CHOICE OF WHERE YOU CAN WORK FROM – HOME OR OUR OFFICE IN RHEINFELDEN, CH

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