Night Bellman

Are you a charismatic and organized individual with a passion for delivering exceptional guest experiences? We are seeking a skilled Bellman to join our team at FIVE Zürich Switzerland, a luxurious lifestyle hotel and Swiss hotspot.

About the Role:

• As a Bellman, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive.
• You will be responsible for retrieving guest items from cars, buses, and vans, navigating bell carts through public areas and guest room corridors, and ensuring that all luggage is retrieved and loaded/unloaded correctly.
• You will also be responsible for escorting guests to rooms or outlets, visually inspecting cleanliness and functionality of public areas, and maintaining equipment in good working order.
• Excellent verbal communication, interpersonal, and leadership skills are essential for this role, as you will work closely with the management team to develop constantly evolving service goals.

Responsibilities:

• Be knowledgeable about hotel facilities, updated on activities, promotions, and happenings in the hotel/city to provide accurate information.
• Ensure that the front entrance and Bell Desk are manned continuously, and driveways and entrance areas are clean, safe, and free of traffic always.
• Retrieve guest items from cars, buses, and vans using safe handling techniques.
• Require physical stamina to stand, carry, and walk continuously for duration of shift.
• Ensure that all luggage are retrieved and loaded/unloaded to/from correct vehicle with guest, always re-confirm that correct number of luggage are loaded/unloaded before allowing the vehicle to move.
• Ensure that luggage are tagged, delivered/picked-up promptly to/from correct rooms.
• Escort guests to rooms or outlets, when escorting to rooms, point out emergency escape routes before entering guestroom.
• Visually inspect cleanliness, functionality, safety, and any unusual situation in the public areas and report to concerned department.
• Keep public areas and luggage room clean and always organized. Maintain all equipment in good working order.
• Record all guest requests and follow up promptly.
• Take and deliver accurate and timely guest messages.
• Take endorsement from previous shift and follow up on any outstanding matters. Ensure that matters needing follow-up are endorsed to succeeding shift.
• Ensure that hotel's policy relating to fire, grooming, hygiene, health, safety, rules, and regulations are understood and adhered to.
• Responsibly use available systems and equipment at Front Office including PMS (Property Management System), internet, trolleys, etc.

Requirements:

• Hands-on approach with a 'can-do' work attitude.
• Commitment to delivering exceptional guest services with a passion.
• Excellent verbal communication, interpersonal, and leadership skills.
• Good level of English, German is a plus.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Must be highly organized and energetic and possess the ability to get the job done.
• Perfect grooming, always on a neat and tidy appearance.
• Swiss work permit holder/EU passport Holder.
• Driving license holder (category B).
• Ability to find creative solutions while taking ownership for all duties and tasks assigned.

Rewards:

• Live the exciting FIVE Life.
• Attractive incentive schemes.
• Rapid career advancement.
• Team-spirited colleagues.