Digital Experience Strategist

vor 2 Wochen


Zürich, Zürich, Schweiz Adobe Systems GmbH Vollzeit

About Adobe

We're a global leader in digital experience solutions, empowering companies to create exceptional experiences for their customers. Our mission is to help businesses succeed in the digital age.

The Role

The Technical Account Manager builds and maintains strategic relationships with our enterprise customers. You will work closely with cross-functional teams to understand customer needs and develop tailored solutions to drive business growth and maximize value from our products.

This role requires strong relationship-building skills, technical expertise, and a deep understanding of our customers' business objectives. As a Technical Account Manager, you will be the primary point of contact for our customers, providing guidance, support, and advocacy to ensure their success with our products.

Key Responsibilities:

  • Develop and execute customized plans to meet customer business objectives and drive revenue growth
  • Provide expert-level technical guidance and support to customers, ensuring seamless adoption and usage of our products
  • Collaborate with internal stakeholders to identify opportunities for upsell and cross-sell
  • Conduct regular business reviews and health checks to assess customer satisfaction and identify areas for improvement
  • Advocate for customer interests within Adobe and ensure alignment with business objectives
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Proven track record of success in a similar role, with a strong focus on customer relationships and business outcomes
  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders
  • Strong analytical and problem-solving skills, with the ability to navigate complex technical environments
  • Familiarity with Adobe DX products and services, including Adobe Analytics, Adobe Experience Manager, and Adobe Campaign


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