River Cruise Operations Coordinator

Vor 3 Tagen


Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit
Company Overview

Viking is a world-renowned leader in small ship travel, offering over 100 itineraries around the globe. With a fleet of more than 80 river ships and seven ocean vessels, Viking provides guests with unique experiences tailored to their interests.

Salary and Benefits

As a valued member of our team, you will enjoy a comprehensive compensation package that includes free lodging, meals, unlimited Wi-Fi, uniforms, and laundry for all crew members.

Job Description

We are seeking a skilled Guest Service Agent to join our Front Office team on our River vessels. This dynamic role requires exceptional communication skills, attention to detail, and the ability to provide friendly, personalized front-desk service to guests 24 hours a day.

  • Serve as the main information center for all guests and handle on-board sales transactions.
  • Operate phone switchboard, cashless system, and safety system.
  • Provide 24-hour concierge services and ensure smooth check-in and check-out procedures.
  • Maintain the guest infotainment system and update the logbook daily.
  • Handle guest complaints promptly and assist with medical disembarkations.
  • Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or degree in hospitality or a related field.
  • Minimum 2 years of experience in an upscale cruise line or comparable hotel in a similar position.
  • Excellent oral and written communication skills in English, with fluency in a second language an advantage.
  • The ability to maintain confidentiality and discretion at all times.
Benefits and Opportunities

In addition to a competitive salary and benefits package, we offer:

  • Paid training program in premium hospitality services.
  • On-the-job coaching to help you advance rapidly in your career.
  • A lifelong network of hospitality professionals from diverse backgrounds.
  • Internal transfer opportunities to River, Ocean, and Expedition ships.
About Us

Viking was founded in 1997 and has since become the world's leading small ship travel company. Our commitment to excellence and customer satisfaction has earned us numerous awards and accolades, including being rated #1 for Rivers, #1 for Oceans, and #1 for Expeditions by Condé Nast Traveler.

We are proud to be part of the TN Switzerland group and look forward to welcoming you to our team



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