IT Technical Specialist

vor 1 Woche


Genf, Genf, Schweiz Michael Page Vollzeit

About the Role

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This IT Technical Specialist position at Michael Page involves providing support and management of end-user IT environments, including productivity tools, content management systems, business applications, communication systems, operating systems, and hardware.

The ideal candidate will have a strong background in Windows 10/11, Microsoft 365, and troubleshooting. Proficiency in mobile device management and hardware/software lifecycle management is also essential. Knowledge of Active Directory, SharePoint, and ticketing systems is required.

Key Responsibilities

  • Incident and Request Management (40%): Identify, log, categorize, and prioritize incidents and requests; investigate and resolve issues efficiently; escalate unresolved cases when necessary; document resolutions and contribute to improving incident management procedures.
  • End-User Systems Management (35%): Deploy and install hardware and software, ensuring a smooth handover to users; manage the equipment lifecycle from procurement to disposal; maintain an up-to-date asset register and support the development of installation standards.
  • Identity and Access Management (15%): Create, modify, and deactivate user accounts while adhering to security policies; manage user access rights based on roles and responsibilities; perform regular audits to ensure compliance and address unauthorized access.
  • Compliance (10%): Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations; identify, escalate, and resolve risks related to conduct, compliance, or security.

Requirements

  • Bachelor's degree in IT, Computer Science, or a related field;
  • 3-5 years of experience in a similar role; ITIL v3/v4 certification is an asset;
  • Fluent in French and English;
  • Strong organizational and communication skills, team player, and problem-solving mindset.
  • Location: Geneva or Vaud.

Salary

We estimate the annual salary for this position to be CHF 80,000 - CHF 120,000 depending on experience and qualifications.



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