Product Lifecycle Expert

Vor 6 Tagen


Pfäffikon ZH, Zürich, Schweiz Mettler Toledo Vollzeit

Mettler Toledo is seeking a highly skilled professional to manage our Laboratory Service operations.

Job Overview:

In this role, you will be responsible for managing and overseeing the development, execution, and continuous improvement of our comprehensive service portfolio for after-sales lifecycle management. You will work closely with cross-functional teams to ensure seamless integration of services and meet customer needs.

Key Responsibilities:
  • Managing and overseeing the service portfolio along the laboratory products' lifecycle, from initial service requirements phase to decommissioning
  • Developing and implementing strategies to improve service quality, reduce costs, and enhance customer satisfaction
  • Collaborating with local service managers across Mettler-Toledo's global network to harmonize processes and delivery of Laboratory Service portfolio
Requirements:
  • Bachelor's degree in Engineering or Business Administration with minimum 3 years work experience in managing service portfolios and/or product (hardware) portfolios
  • Strong understanding of laboratory equipment industry or related sector
  • Experience in process optimization and project management is an advantage


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