Luxury Hotel Operations Manager
vor 3 Wochen
About Dolder Hotel AG
Dolder Hotel AG is a luxury hotel that offers an exceptional experience for its guests. We are committed to providing the highest level of service and ensuring that every guest feels welcome and valued.
Job Summary
We are seeking a highly skilled and experienced Front Desk Team Leader to join our team. The successful candidate will be responsible for ensuring that our guests receive a seamless and personalized experience from check-in to check-out.
Key Responsibilities
- Front Desk Operations: Ensure that the front desk is running smoothly and efficiently, and that all guests are checked in and out promptly.
- Guest Service: Provide exceptional guest service, responding to guest requests and resolving any issues that may arise.
- Team Leadership: Lead and motivate the front desk team to ensure that they are providing the highest level of service to our guests.
- Process Improvement: Continuously monitor and improve our front desk processes to ensure that they are efficient and effective.
Requirements
- Experience: A minimum of 2 years of experience in a similar role in the luxury hotel industry.
- Education: A degree in hospitality or a related field.
- Skills: Excellent communication and leadership skills, with the ability to work well under pressure.
- Language: Fluency in English and German, with French a plus.
What We Offer
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and development within the company.
- Team Environment: A dynamic and supportive team environment.
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