Cloud Leadership Manager
Vor 2 Tagen
We are seeking a highly experienced and skilled professional to join our team as Enterprise Support Manager. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who are the primary operational point of contact for our customers.
Key responsibilities include:
- Championing and advocating for Enterprise customers within Amazon Web Services (be their voice)
- Developing the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participating in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Helping Enterprise customers define IT and business processes that work well with cloud deployments
- Engaging with Director and C-Level executives to translate business needs into technical and operational plans
- Working with AWS executive leadership to influence the product roadmap
- Providing detailed reviews of service disruptions, metrics, and detailed pre-launch planning
To be successful in this role, you will need:
- 4+ years leading technical teams
- 6+ years experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
- A track record of effectively leading technical teams
- An estimated 25% travel requirement
While not required, it would be beneficial if you have:
- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management, or consulting
- Experience in Banking and Insurance industry
- Previous experience managing a budget or P&L
- An adaptable communication style that can fit diverse audiences
- Proficient in communicating complex ideas, either written or in presentations
- Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
- A degree in an STEM field or MBA
- Experience with AWS service offerings
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