Housekeeping Manager

vor 1 Monat


Basel, Basel-Stadt, Schweiz Viking Vollzeit
Job Summary

Viking is seeking a highly skilled and experienced 1st Housekeeper to join our team. As a key member of our housekeeping department, you will be responsible for ensuring the highest level of cleanliness and hygiene in all areas of the ship, while providing exceptional service to our guests.

Key Responsibilities
  • Assist the Executive Housekeeper in the efficient and safe organization and operation of the housekeeping department.
  • Provide support and cover for the Executive Housekeeper during absence.
  • Monitor daily work performance of the housekeeping personnel and enforce that all work performance meets VOC standard.
  • Prepare and submit performance appraisals for the housekeeping personnel.
  • Consult, guide, and administrate disciplinary procedure when and if required.
  • Provide development opportunities and shadowing for the crew and assist in covering for shortages in the managerial team as required.
  • Organize, supervise, and ensure proper handling of luggage.
  • Provide and coordinate follow-up on functionalities and technical issues related to guest stateroom areas, public areas, guest self-service laundry, crew areas, and facilities.
  • Ensure inventory are carried out as per assigned schedule.
  • Prepare, review, and check all relevant reports, documents, logs, checklists, Public Health and safety logs, and any other paperwork necessary for the operation of the department.
Requirements
  • A minimum of 2 years of experience as an 1st Housekeeper or similar position in a 5-star hospitality environment.
  • Experience with ship operations of 500+ staterooms required.
  • Fluent in English with excellent oral communication skills.
  • Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards required.
  • Team builder with exceptional motivational skills and coaching ability required.
  • Proficient with PC-based databases, spreadsheets, and word processing systems.
  • Flexible and stress-resistant, team player, shows commitment.
  • Business Administration or Hotel Management degree preferred.
  • Strong knowledge of all Public Health Policies.
  • Strong knowledge of housekeeping chemicals, equipment, sanitation processes, and procedures.
  • Strong knowledge of Human Resources procedures and their applications.
  • Ability to lead and motivate a diverse crew.
  • Exceptional training and guest interaction skills.


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