Senior Technical Operations Lead
vor 1 Tag
We are seeking a seasoned technical operations expert to lead our team of engineers supporting cutting-edge tracking and video augmentation products. As the Senior Technical Operations Lead, you will be responsible for providing front-line technical support and troubleshooting during live sporting events.
This role requires a strong analytical mind and excellent communication skills to resolve complex issues efficiently. You will work closely with multiple teams, including engineering, operations, and account management groups, to ensure seamless service delivery.
The ideal candidate will have:
- At least 5 years of technical work experience
- Proven experience in managing technical employees and leading high-performing teams
- A strong background in operational experience with real-time systems under Service Level Agreements (SLAs)
- Excellent problem-solving skills and the ability to work under pressure during live events
- Familiarity with modern camera features and cloud computing platforms
Responsibilities will include:
- Leading on-site support engineers, including scheduling and performance management
- Alert response from automated systems and internal users
- Coordination of incident response for live disruption of services
- Root cause analysis using Unix tooling and log analysis
- Design and implementation of robust alerting systems
In this role, you will have the opportunity to:
- Work on innovative products for major professional sports leagues and teams
- Collaborate with a multicultural team across several countries
- Develop your skills and expertise in a dynamic environment
Second Spectrum is an equal opportunity employer and values diversity and inclusion in the workplace.
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