Customer Service Representative

vor 2 Wochen


Cham ZG, Zug, Schweiz Catalent Vollzeit

Catalent Pharma Solutions is a leading global provider of advanced delivery technologies and development solutions for drugs, biologics, and consumer health products.

We are currently seeking a Customer Service Representative to join our team in Cham, Switzerland.

The Role:

  • Contract Billing: Understanding contractual agreements to identify established milestones, track completion of defined activities, and issue associated invoices.
  • Contract Review: Receiving customer orders, checking data, and loading orders into the system.
  • Expediting: Monitoring the entire order process from order entry to delivery.
  • Monitoring shipment dates to respect client commitments.
  • Daily updating of data and information in the software according to internal procedures (OTD).
  • Monitoring raw materials and components of clients' property (arrival into the plant and eventual storage in our warehouse).
  • Loading and verifying customers' forecasts according to procedure in place (S&OP).

The Candidate:

  • Bachelor's degree preferred, but not mandatory.
  • Minimum 2 years of experience in customer service and contract billing.
  • Fluent in English and French; Polish is a plus.
  • Excellent communication skills and interpersonal relationship building skills.
  • Flexibility is a must.
  • Proactive, able to look for solutions and solve problems.
  • Analytical thinking.
  • Motivated, willing to develop, grow, and learn.
  • Experience in pharma is a plus, but not mandatory.

We Offer:

  • Potential for personal development within an international company.
  • Defined career path and annual performance review and feedback process.
  • Competitive annual salary.
  • Free parking.
  • Pension Plan.
  • Multicultural environment in Cham.

Catalent offers rewarding opportunities to further your career. Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma, and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Personal initiative. Dynamic pace. Meaningful work.

Visit to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title, and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third-party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.



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